William Harris Lee and Company makes every effort to assure that your rental experience is a positive one, for both you and your child. To have the best understanding of how our rental program works, please read carefully the answers to the following commonly asked questions:


Is this a “Rent-to-Own” program?
Due to our reasonable rental fees and the high quality of our rental instruments, William Harris Lee Premium String Rentals are NOT rent to own. However, your rental fees will accrue on a monthly basis, and you may at any time return your rental instrument and apply this rental credit towards the purchase of a new William Harris Lee instrument.

Do you offer renters a discount if they purchase an instrument after they end their rental contract?

Yes! Once a rental contract has ended, Lessee will have 90 days during which time they may purchase a NEW William Harris Lee & Co. instrument at a special discount. This LOYALTY DISCOUNT will equal 100% of the rental fees (not including the maintenance fee) collected during the life of the contract and will additionally be limited to no more than 50% of the selling price of a new WHL instrument or 20% of an antique instrument. The loyalty discount may not be combined with any other discount, trade-in, or special offer. Instruments sold with a loyalty discount must be paid in full at the time of purchase. The loyalty discount may not be used towards the purchase of a case or bow unless the instrument being purchased is advertised and sold as an outfit by William Harris Lee & Co. Simply contact our sales department to arrange an instrument trial.


What are the limitations of the Loyalty Discount?
As stated above, the size of the discount is equal to your total rental payments during the life of the contract. However, the discount may not equal more than fifty percent of the price of the new instrument being purchased. This offer will expire 90 days after the rental contract is terminated.

 
May I return the rental instrument at any time?
After the initial (required) three month rental period, you may return the instrument at any time. Rent is paid in advance, and while there is no penalty for discontinuing your rental, W. H. Lee will not refund the remainder of the months rental fee should you return the instrument early.


How do I make the monthly rental payment?

Your monthly rental payment is automatically charged to your credit card. William Harris Lee requires that you keep a valid credit card on file with us for this purpose.

What happens if the instrument is damaged or needs repair?

Bring your rental instrument to W.H. Lee & Co. for all your service needs or turn it in to your orchestra teacher if your school has a W.H. Lee account. Your monthly payment includes a Maintenance and Repair fee.

What is covered in the Maintenance and Repair fee?

COVERED: Normal wear and tear items such as nicks, scratches, open seams, sticking or slipping pegs, bow rehairs (max. 2 per year) and broken strings (max. full string set replacement 2 per year).

COVERED WITH DEDUCTIBLE FEE: Instruments accidentally damaged beyond repair (the cost of the repair is greater than the value of the instrument), will be charged a deductible fee as follows: Violins or Violas - $150.00, Cellos - $290.00, and Basses - $350.00. Examples of this kind of damage include: broken neck, broken or cracked scroll, back cracl, soundpost or bassbar crack, and impact damage. If the instrument is stolen, a police report documenting the incident must be provided to W.H. Lee & Co. within 7 days of the occurence.

NOT COVERED: Damage due to neglect or instruments that are lost; in these cases, Lessee is responsible for the full retail price of the instrument, bow and case. Examples include: initials and other carvings in the instrument varnish, instruments left outisde or in cars, unattended, loaned to third parties, or subject to extreme temperature conditions.

Are there any other fees?

Lessees returning instruments with missing items that that are considered a permanent part of the outfit will incur the following charges:

  Missing Blanket $20.00
  Missing Strap (each) $10.00
     Missing Violin Bow $85.00
  Missing Viola Bow $95.00
  Missing Cello Bow $105.00
  Wolf Eliminator          $15.00
  Removal of stickers on case $25.00

(Please discourage your child from putting stickers on the instrument or on the case.)
 

Who is responsible for shipping costs if I have to return an instrument for repair?
Lessee is responsible for all shipping costs for instrument exchanges and returns, and for instruments that returned for maintenance or repair.
For more information, please refer to our Rental Shipping Policy.

Violins & Violas (single box) $25.00
2 Violins/2 Violas (double box) $35.00
     Cellos: 1/10 - 1/8 $50.00
Cellos: 1/4 - 4/4 $60.00
Basses N/A
Bows           $15.00


What if my child needs to upgrade to a bigger instrument?
Instruments may be exchanged for a different size at any time. Depending upon the rate plan, certain size increases may bring a corresponding increase in rental fee. You will be responsible for the cost of shipping both ways.

How do I return my instrument when I am done renting?
Instruments may be returned to any of our stores, shipped to our Chicago location, or returned to your local William Harris Lee representative.


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